Privacy Policy

Introduction

Welcome to Refund Express Solution. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

Information We Collect

We may collect the following types of information:

1. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and mailing addresses
  • Payment details (if applicable)

2. Transactional Information

  • Details of refund claims submitted
  • Communication records with companies regarding disputes
  • Case history and resolutions

3. Technical Information

  • IP address
  • Browser type and version
  • Device details
  • Website usage data via cookies and analytics tools

How We Use Your Information

We use the collected data for the following purposes:

  • To process and manage refund claims on your behalf
  • To communicate with you about your case and provide customer support
  • To improve our website and services
  • To ensure security and prevent fraud
  • To comply with legal obligations

Data Protection and Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your personal information, no online platform is completely secure, and we encourage users to take personal security precautions.

Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

  • With service providers: We may share data with third-party service providers who assist us in delivering our services (e.g., payment processors, dispute resolution teams).
  • With legal authorities: If required by law, we may disclose your information to comply with legal obligations or to protect our rights.
  • With partner companies: If your case involves collaboration with partner organizations, we will share only the necessary details to facilitate your claim.

Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information.
  • Request the deletion of your data, subject to legal and contractual obligations.
  • Opt out of marketing communications at any time.
  • Request a copy of the data we hold about you.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. You can adjust your browser settings to refuse cookies, but some website features may not function properly without them.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites and encourage users to review their policies before sharing any personal information.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated revision date. We encourage users to review this policy regularly to stay informed about how we protect their data.