Dispute Resolution Policy

1. Introduction

Refund Express Solution is committed to providing a fair and transparent dispute resolution process for our clients. This policy outlines how disputes related to our services will be handled, ensuring prompt and efficient resolutions.

2. Scope of Dispute Resolution

This policy applies to all disputes arising from our refund recovery services, including but not limited to:

  • Delayed or denied refunds
  • Chargeback issues
  • Discrepancies in service expectations
  • Complaints regarding service quality

3. Resolution Process

Step 1: Submitting a Dispute

Clients must submit their disputes in writing via email to support@refundexpresssolution.com within 30 days of the issue arising. The dispute submission should include:

  • Full name and contact details
  • Details of the claim or refund issue
  • Supporting documentation (emails, receipts, transaction details, etc.)

Step 2: Review and Investigation

Once a dispute is received, our dispute resolution team will:

  • Acknowledge receipt within 48 hours
  • Conduct a thorough investigation
  • Communicate with the involved parties to gather further details
  • Aim to resolve the dispute within 7-14 business days

Step 3: Resolution Proposal

After the investigation, we will provide a resolution proposal. This may include:

  • Full refund recovery or reimbursement
  • Further action, such as escalating the dispute with the respective company
  • Alternative compensation if applicable

Step 4: Escalation Process

If the client is not satisfied with the proposed resolution, they may escalate the dispute by:

  • Requesting a secondary review
  • Seeking external mediation through industry regulatory bodies if applicable

4. Client Responsibilities

To ensure a smooth dispute resolution process, clients must:

  • Provide accurate and complete information
  • Cooperate with our team during the investigation
  • Maintain open communication regarding the progress of the case

5. Limitations and Exclusions

Refund Express Solution does not guarantee the success of every dispute but will make every effort to achieve the best possible outcome. We are not responsible for disputes arising from:

  • Fraudulent claims
  • Failure to provide requested documentation
  • Issues unrelated to our services