Client Agreement Policy

1. Introduction

Welcome to Refund Express Solution. This Client Agreement Policy outlines the terms and conditions governing our services. By using our services, you agree to comply with and be bound by this policy.

2. Scope of Services

Refund Express Solution assists clients in recovering refunds from various companies, including but not limited to transport and logistics providers, e-commerce businesses, and other service providers. We handle disputes, provide guidance, and, where applicable, assist with chargebacks for payments made via credit cards or digital wallets.

3. Client Responsibilities

  • Provide accurate and complete information regarding the refund claim.
  • Cooperate with our team by supplying necessary documents and evidence.
  • Maintain communication throughout the claims process.

4. Fees and Payment

  • Our services may include a combination of success-based fees and fixed charges.
  • Clients will be informed of applicable charges before proceeding with their claim.
  • Payments must be made promptly as per agreed terms.

5. Refund Claim Process

  1. Submission: Clients provide details of their refund issue.
  2. Investigation: Our team reviews the case and engages with the company.
  3. Resolution: Once the claim is processed, the refund is issued to the client.
  4. Follow-up: We ensure the client receives the refund as per the company’s policies.

6. Dispute Resolution

  • If a client is dissatisfied with our service, they must first contact us to resolve the issue.
  • Refund Express Solution will make reasonable efforts to resolve disputes fairly and efficiently.
  • If necessary, disputes may be escalated to an independent mediator.

7. Limitation of Liability

  • Refund Express Solution does not guarantee a successful refund for every claim.
  • We are not responsible for delays caused by third parties, including the companies holding the refunds.
  • Our liability is limited to the amount paid for our services.

8. Confidentiality and Data Protection

  • Client information is kept confidential and used solely for processing refund claims.
  • We comply with applicable data protection laws to ensure the security of personal information.

9. Termination of Services

  • Either party may terminate the agreement with written notice.
  • Fees for services already rendered remain due upon termination.

10. Amendments

Refund Express Solution reserves the right to modify this Client Agreement Policy at any time. Clients will be notified of significant changes.